Terms & Conditions
All files must be 300 DPI or vector format. The design should be sized to the size you would like it to print. Printing can only be as good as the artwork. JAM will not be responsible for poor quality printing due to poor artwork. JAM is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
Art Approval | Order Proofing
All artwork is to be approved all at once, in person to have our guarantee. We like to bring the artwork up on our large monitors so we can point out any concerns we have at the time of the order. If you are looking at artwork on a small phone screen you could miss a mistake and we are not responsible for that. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the art proof, as this is how your garments will print. JAM will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays. If the customer sends mockup(s) we will not send proofs as we do not wish to confuse the process with two different proofs. We will print the artwork at the size it has been sent.
The turn around time on your order with JAM Screen Printing starts when you’ve paid, at least half down, we have all information required to complete your order (all artwork, correct tag files, all fonts required for editable tags, all shipping info, etc.) & your art proofs have been approved. Delay in receipt of *any* of this info could result in production delays. Most art proofs are sent within 24 hours, after receiving payment and all necessary information. Our current turnaround time is 7-10 Business Days Average + Shipping. Complex orders/add-ons may increase turnaround. Delay in approval of art proofs could also result in production delays. Each finishing service (printed tags, etc.) will add extra time to the turn around on orders, adding roughly 2 days per finishing to the turn around time. The most up-to-date turnaround time will be listed on your quote and invoice.
If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of JAM Screen Printing’s control (ie: weather delays, shipping errors by the supplier, items back ordered or out of stock, etc.) may also require more time and are not factored into the initial turn around time estimate.
All minimums for JAM are as follows:
- 1-3 Ink Colors: 12 Pieces Minimum
- 4-6 Ink Colors: 25 Pieces Minimum
If you have any questions about our minimums that cannot be answered in the information above or on our website, please contact us at 309-635-8667
Orders must be paid in full before the order begins unless otherwise approved by JAM Screen Printing staff. If you pay via check, the turn around time clock on your order will not begin until your check clears. We are not responsible for in-store credits or order deposits that are on the books for longer 11 months. After 11 months if the in-store credit or order deposit is not used, it will be null and void.
Example: Acme, Inc. emails JAM about placing a T-Shirt order. JAM sends Acme a Quote. Acme approves the quote and JAM sends an Invoice. Acme waits 3 weeks, then pays for the order. Once payment is received, JAM places the order on the schedule.
We don’t charge setup fees (aka screen fees) – just one way we say, “We’ve got your back.” But please note that by default, like the rest of the industry we will use the same set of screens per design ordered; that is, the graphic will print the exact same size, no matter the size of the item we are printing on. If you would like to have different screen sizes made for different item sizes, please let us know ahead of time. Each set of screens will run $20 per color.
Changes to Your Order After Payment
Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that’s what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.
Cancellations & Restocking Fees
Cancellations made after order has been placed will be subject to a 35% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.
JAM will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer may be responsible for any expedited shipping charges associated with the order.
JAM cannot be responsible for any shipping delays caused by the shipping company.
Examples: UPS cannot deliver your package on time due to inclement weather. | UPS delivers your package to the wrong address (although provided the correct address) and you do not receive your products on time.
Just like you, we like to spend the holidays with our families and friends. For that reason, we are closed for the following holidays. These days will not be considered operational business days and will not count towards turn around time:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- The Day After Thanksgiving
- Christmas Eve
- Christmas Day
- The Day After Christmas
- New Year’s Eve
There will be a $30.00 returned check fee.
Highest Quality, Lowest Price, Guarantee.
We try to offer our Highest Quality, Lowest Price, Guarantee on all orders at JAM. Sometimes a competitor will quote an order cheaper than we are willing to go and we will let you know when we are unable to beat or match a quote without sacrificing quality. We pride ourselves on producing the highest quality garments in the industry but to do that it requires a high quality level of quality supplies that some other shops do not use or pay the extra money for. If you received a quote and it looks to be too low to maintain the highest quality, we’ll let you know we are unable to match that quote without sacrificing quality. All price matching guarantees must be done at the time of the order NOT after.
We are 100% committed to providing Central IL. with the highest quality apparel in the industry. We try to check every garment as it comes off of the press, but there are times where some mistakes will make it out the door. It is your responsibility as the customer to check over garments as you receive them. We allow you to inspect your order as you pick it up. JAM will not be responsible for errors with your order if notified after you leave our shop. JAM also will not be responsible for any lost income, customers, accounts, and/or contracts if defective garments are sent out to your final customer. While JAM does quality checks on the garments, the final quality assurance check lies in the hands of you, our customer.
Claims & Reprints
We go to great lengths to try to ensure that every order that leaves our facility is correct. All of our customers are valued customers, regardless of size, and we want you all to know that. Any order printed differently than the mock-up approved will be granted a reprint of the defective product. All claims must be submitted at the time of pickup. We will do our best to work with you ALWAYS to find a solution. We do all customer service claims in person, at the shop by appointment. We will work with ONE member of your organization. Multiple contacts can get confusing and loss of communication can occur. If we have one contact, in person, we have a 100% success rate with getting the customer happy.
We will require that you ship or deliver the misprinted shirts back to our shop. JAM can not be responsible for any shirts sold or given away prior to returning the order.
NO SHIRTS are guaranteed quantity wise after they leave our shop. We can not be responsible for missing garments after they leave our shop. If you are picking up work shirts, spiritwear, etc. it’s essential to come early and plan on counting your order. We count the order, no less than, 4 times during our process. We are 100% confident that your order is complete and accounted for when you pick them up but we need you to check for yourself and sign a form saying that you have inspected the order and it is satisfactory and accounted for.
Example: If you order 100 shirts and you’ve sold 15 but then you discover a print defect and you return only 85 shirts to JAM, we are only responsible for the reprinting of the remaining 85 shirts).